Pallet Studio

Cancellation & Refund Policy

Last updated 4 October 2026

Every piece is built to order and delivered by our own team. Please read this before you pay — it explains what we do and do not cover.

1. We do not accept returns

We do not offer a general return window, and we do not accept returns for a change of mind. Each bed is cut, assembled and finished for the order, so a delivered piece cannot go back into stock.

Please check dimensions, finish, headboard and delivery address carefully before paying. If anything is unclear, message us first — we would rather answer ten questions than have you order the wrong size.

2. Damaged or defective on arrival

If your piece arrives damaged, or has a manufacturing defect, tell us within 6 hours of delivery and include:

  • your order number
  • photos or a short video of the damage or defect
  • a one-line description of what is wrong

We will collect the piece free of charge and, once the defect is verified, offer a replacement or a full refund — your choice. Please inspect the piece with our delivery team before they leave; it is the fastest way to sort anything out.

3. Cancellations

Cancellations are considered case by case, and only before dispatch — once the build starts, the wood has already been cut for you.

If you need to cancel, email us directly (details at the bottom of this page) as early as possible with your order number. We will confirm in writing whether we can stop the order. If we can, anything you have paid is refunded in full.

4. What is not covered

  • Damage caused after delivery — misuse, dragging, water damage or falls
  • Normal wear and tear, or marks that come from everyday use
  • Incorrect handling, storage, or assembly by anyone other than us
  • Natural variation in grain, knots and tone — solid pinewood varies, and that is the material, not a defect
  • Reports made more than 6 hours after delivery

5. How refunds are paid

Where a refund is approved, it is processed after the piece has been collected and inspected. Online payments, including COD advances, are paid back to their original payment method (UPI, card or net banking) through Razorpay, usually within 5–7 working days of approval. We confirm the refund by email. For COD orders, approved refunds cover amounts actually paid; any cash collected on delivery is handled separately with the studio.

6. Questions and complaints

Anything unclear, or unhappy with how an order was handled? Contact us: